FAQ

*Are you cruelty free?

Yes!  No animals were harmed or tested on

 

*What Payment Options do you accept?

We accept the following forms of payment:

Visa

Master Card

American Express

Discover Card

 

*Website pricing. Discounts & promotions.

Pricing on the website is subject to change without notice. Orders placed prior to promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to system error or unforeseen issues.

 

*Do you collect Sales Tax?

State law requires that we charge applicable sales tax on orders shipped to addresses within the state of Arizona.

 

* What Shipping do you offer?

In USA:

USPS Priority: Estimated 2 To 5 days

International:

USPS Priority: Estimated 3 to 30 Business Days

 

*Can I Ship Internationally?

Yes

 

* Who is responsible for Customs and Duties?

WE ARE NOT RESPONSIBLE FOR CUSTOMS DELAYS, CLEARANCE OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS. Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents.

 

* My international Mail just got returned, what do I do now?

Shipping fees will be incurred, for the shipping and return of mail back to sender.

 

*I need to change my order. How can I do that?

If you need to change your order because you entered the wrong address, forgot to add an item, need to remove an item or any other reason, you must email us within 2 hours of placing your order (or until 8 am MST the next business day for orders you placed after 6 pm, on weekends or holidays). This can only be done if your order is still "processing" or unfulfilled. If your order is fulfilled quickly which can happen if you order a single item, we are not able to make modifications to your order after the order is marked as fulfilled.

 

* Do You Accept Wholesale Orders?

Yes we do. Minimum order quantity for a wholesale order is $500. Please allow 5 TO 10 Days for us to process your order. Contact us directly KrisannaAnnCosmetics@gmail.com

 

* Do you Offer Free Shipping?

USA Free on orders over $50

Canada Free on orders over $85

International Free on orders over $100

 

* When will My Order Ship?

Within 3 to 7 business days from receipt of payment.

 

*Do you ship to PO Box addresses?

Yes, we can ship to PO Boxes via USPS

 

* How Can I Track My Order?

Please contact us for a tracking number if you do not receive one once your order ships

 

* My Item was stolen, how can i get a refund?

Unfortunately, we are not responsible for lost or stolen items.

 

* My item is missing in Limbo, I gave an incorrect address, can I get a refund?

Unfortunately, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.  False claims of missing package WOULD NOT be honored. For instance, If USPS confirms delivery of your package but claims of not receiving package are received.

 

* My package was marked as Delivered but I haven't received it.

Sometimes, USPS marks a package as delivered even though it’s still in transit. Please give them some time; it's most likely on its way to you.

 

* My Item arrived damaged what should I do?

Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. What to do if you receive a damaged product:

1. Send a very Clear Picture of the Damages

2. Give 7 to 10 days for us to file a claim with the carrier, once its approved we would send you a brand new product.

 

* Can I Return My Package, I changed my mind?

No we are unable to give a refund for the return of our Cosmetics. We will however replace damaged items after an insurance claim has been filed. All Product sales are final.

 

* Why was I charged twice for my order?

Most times when an order is placed, the payment is placed on hold and later released by your bank. When this occurs the transaction may reappear in your statement. You were billed one time only. To verify this, please look through your 30 day statement and you will confirm just one transaction.

 

* Where can I purchase your products?

Either our website or at Salon Zen

14175 West Indian School Road Suite C-2

Goodyear, Arizona 85395

Please Note: Item stock may be different in store